Privacy Policy

This website is owned and operated by eliteclowardrobe (“we”).

We respect the privacy rights of visitors and recognize the importance of protecting the information collected about them. This privacy policy specifies how we collect, store, and use the personal information you provide to us.

If you are under 18 years old, you must inform your parents or guardians of our privacy policy before registering, subscribing, or placing an order with us to obtain their consent to the privacy policy.

1. What personal information do we collect from you and how do we collect it?
   We only collect and process data necessary to provide services to you. When you browse or shop on www.eliteclowardrobe.com, we collect the following data:

We process and send the personal data required for your purchase, including your name, billing address, delivery address, payment details, mobile phone number, phone number, and email address. We collect your email address to send you order confirmation information; We collect your phone number to contact you in case of any issues with your order.
When you register to receive NET-A-PORTER news, we will collect your email address.
If you register for a NET-A-PORTER account, we will collect your name, email address, password, country/region, and other data about your favorite designers and marketing preferences.
When you contact our customer service team, we may collect additional data to help us resolve any issues related to your order, delivery, payment, marketing, website, or any other questions. Calls to our customer service team and real-time chat information will be recorded to ensure high-quality customer service, facilitate employee training, and manage questions, complaints, or disputes.
We collect and process your browsing data on www.neliteclowardrobe.com, including the pages you visit and how you interact with those pages. If you have registered an account, we will collect browsing data about your visit to the dedicated area of the website.
If you are a customer of www.eliteclowardrobe.com, or if you have obtained our consent, we will collect and process your personal data for direct marketing activities.
If you provide us with other people’s data – for example, if you purchase a product and send it to a friend or as a gift – we will collect and process the personal data required to complete the transaction, such as your friend’s name, shipping address, and other contact information. If the item you receive is a gift, we will only process your data to fulfill the gift request and our contractual obligations.

2. What is a cookie? What is a cookie?
   We and our business partners use cookies to collect information about your use of our online services. Cookies are very small files that we send to your computer or other device, which we can access when you visit our website in the future. Cookies help us remember who you are and other information about your visit. They can help display information on the website in a way that aligns with your interests. Most major websites use cookies.

For more information on how we use cookies, please read our Cookie Policy.

3. How to use this information
   Whenever you provide us with your personal information, we will use this information in accordance with applicable privacy laws and the purposes specified in this policy, the data input form you have filled out, any relevant terms and conditions, and the page or email linked to the data input form.

When you use our services: If you use any of our services, register or participate in one of our activities, set, view or change your account details, or contact members of our customer service team, we will record your personal information. Your information will first be used to provide the products, services, or information you request, and to provide you with a personalized shopping experience. We retain the information you provide and may use it for various purposes, including: (i) accounting, billing, reporting, and auditing; (ii) Credit checks or screening; (iii) Identity verification and identity check; (iv) Verification and screening of credit cards, debit cards, or other payment cards; (v) Debt recovery; (vi) Safety, security, health, training, administrative and legal purposes; (vii) Data matching and duplicate data removal, statistics and market analysis, as well as marketing information; (VIII) Advertising and marketing for us, our group, and third parties; (ix) Develop, test, and maintain systems; (x) Research, research and development; (xi) Customer surveys; (xii) Customer service and assistance in our future dealings with you, such as by determining your requirements and preferences; (xiii) Legal requirements or situations related to legal litigation or disputes; And (iv) any other purposes specified in our service terms and conditions of use. For these purposes, we may disclose your information to one or more other organizations listed in the “Who We Will Share Your Personal Information with” section.

The saved payment card details will only be shared with our payment partners and not with any other third parties, and will only be used to process your order using our payment partner’s system.

We may also use your personal information to send you marketing updates, as described in the following section.

Tracking our online service usage: We collect and use third-party data to collect and share information from our online service visitors, and analyze it to understand how people use our website. This helps us improve the services we provide. We may also provide anonymous statistical information about visitors to other reputable organizations, but the information we provide will not include detailed information that allows these organizations to identify you. For more information about our use of cookies, please read our Cookie Policy.

Customize our online services and advertising targeting: We may use the personal information you provide and the information we collect through cookies when you use our online services to understand your interests. Then, we may use this information to ensure that when we send you marketing messages and when you visit our website or use our online services, you do not miss out on offers and information that you may be interested in. Our third-party advertising agencies and networks may also use this information to promote our own or third-party products and services to you when you visit third-party websites and online services. This is called advertising targeting or interest based advertising. For more information on how to refuse targeted advertising or interest based advertising cookies, please read our Cookie Policy.

Evaluation: If you provide feedback to us, we may use it to improve our services and may publish it online or offline to promote our business and services. We will seek your permission before publishing.

Comments and reviews submitted to our online services: If you wish to submit comments or feedback on blogs or articles on our services, we may (but are not obligated to) publish your comments online or offline to promote our business and services. We will collect your name or username, which will be displayed next to your comment, as well as your email address. This information will not be made public, but we may use it to contact you regarding your comment.

Customer Service: In order to ensure a high level of customer service, facilitate employee training, and address questions, complaints, or disputes, we may process call records, real-time chat messages, customer names, account IDs, and order IDs from our customer service team, the pages you have viewed and the items in your shopping bag, as well as any other contact information you may provide to us during the conversation. This information is strictly confidential and will not be shared with any third party. Our real-time chat provider will store all chat conversations for 13 months; To obtain a copy of the chat conversation, please follow the instructions specified in the “How to access your personal information and keep it up-to-date” section below.

Customer survey: We may occasionally inquire about your opinions on our services and the products you purchase through our services. When we conduct research or surveys, we may use cookies and may combine the information collected by these cookies with your answers.

4. Who will we share your personal information with
   We will share your information with other companies within the group, which may use the information for their own business purposes in accordance with their privacy policies. These purposes may include financial reporting and analysis, strategic planning, customer segmentation, and indicator development to provide a consistent understanding, research, and analysis of our customer base, help us find suitable products in the future and make better product recommendations, more effectively position our marketing campaigns, create inspiring content and edit special topics, develop new products, and collaborate with designer brands. These information will also be used to provide more targeted marketing through phone, mail, email, text message, or any other means (electronic or otherwise), and you expressly agree to such use.

We sometimes hire third-party business partners to provide information about you or collect personal information on our behalf. We may also share or match your data with third-party business partners to provide you with the products, services, or information you request, or interest based advertising. We may pass on your information to one or more of the following organizations: (i) data processing companies, mailing companies, and other third-party suppliers working on behalf of our group; (ii) Advertising agencies and other advertising intermediaries; (iii) Credit consulting or fraud prevention agencies, which may retain records of this information; (iv) Graduate students, universities, and other research and development organizations; (v) Regulatory agencies, government and law enforcement agencies, such as the police.

We occasionally receive information requests from government departments, police, and other law enforcement agencies. If such a situation occurs and providing your personal information has appropriate legal basis, we will provide the information to the organization requesting it.

We organize website traffic, sales, wish lists, and other commercial information, and may pass this information on to third parties, but this information does not contain any personally identifiable details.

5. Where we process your personal information
   When we use your information as described in this policy, it may involve sending your information outside of the European Economic Area (EEA). When we do so, we will ensure that appropriate measures are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store, and process your information outside of the EEA. The governments of certain countries, such as the United States, have broad powers to access data for security, crime prevention and investigation, as well as law enforcement purposes.
6. How to access and update your personal information
   You have the right to view the information we hold about you, except for some exceptions provided for in privacy laws. If you would like a copy of your personal information, please use [email protected] Contact us.

You have the right to view and update your personal information. If for any reason you are concerned that the personal information we hold is incorrect, please visit our online service and log in to the website using the “Login” menu on the homepage. Your personal information will be available for viewing and modification in the “My Account” section. You can send it via email [email protected] Contact us and we will modify your personal information.

7. Protecting Your Personal Information
   We will take reasonable measures to maintain appropriate protective measures to ensure the security, integrity, and privacy of the information you provide to us. We have established technical and security policies aimed at protecting the personal information we hold about you. We also follow the security procedures required by applicable privacy laws. These programs cover the storage, use, and publication of any information you provide, as well as measures aimed at preventing unauthorized access or use. When you place an order or access your account information, we use Secure Socket Layer (SSL) encryption to encrypt your information before sending it to us to prevent unauthorized use.

Why do we link to other websites
Our online service includes hyperlinks to websites owned and operated by other organizations. These websites have their own privacy and cookie policies, and we recommend that you read these policies. When you provide your personal information to these other organizations or they use cookies to collect your personal information, these policies will control how your personal information is used. We do not endorse any other websites, and we are not responsible for any information, materials, products, or services accessed on or through these websites, or for the privacy protection measures of websites operated by other organizations. If you use these other websites, the risk is borne by yourself.

9. Complaints
   We may update this privacy policy from time to time, so you may wish to check it every time you provide us with personal information or use our website.
10. Where and how to raise questions or contact us regarding this policy
    If you need more information about our privacy policy, please visit the help section of our website. We welcome your questions, comments, and requests regarding this privacy policy. If you need more information, please contact us through [email protected] contact us